Contactless Pickup

Step 1: Place holds using our online catalogue. If you don’t have access to the Internet, you may call to place your holds with staff during our operating hours at 905-985-7686.

Step 2: Wait for a call or email. It usually takes a day for staff to receive notice of the hold and pull it from the shelf, so it may not be ready the moment you place the request, but you should be able to pick it up within 2 business days.

Step 3: Pickup Service hours are Tuesday through Friday from 11 am to 6pm, and Saturday from 11 am to 3 pm. No appointment is needed. Your items should be checked out, bagged and waiting for you on a table in the front entrance. Please wear a mask to come when you enter the building to retrieve your items.

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